Frequently Asked Questions
Everything you need to know about shopping with Rose St Trading.
What are your shipping rates and delivery times?
We offer standard and express shipping options. Standard delivery typically takes 3-7 business days, while express delivery arrives within 1-3 business days. Free standard shipping is available on orders over $150.
Can I return an item if I change my mind?
Yes, we accept returns on most items within 30 days of purchase, provided they are in original, unused condition with all tags attached. Please note that certain items like earrings and final sale goods are excluded for hygiene and clearance reasons.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options through PayPal, Afterpay, and Apple Pay for your convenience.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Currently, Rose St Trading ships to addresses within Australia and New Zealand. We are working on expanding our international shipping capabilities soon.
Are your products ethically sourced?
We take pride in curating high-quality products from suppliers who adhere to fair labor practices and sustainable manufacturing processes wherever possible.